I need help or have a question about this project
We’re always happy to help answer questions and ensure that you are as informed as possible. We can help with everything to your pledge rewards, add-on’s, shipping and more. Please send us a message at the following locations so that we can give you personal 1-on-1 support.
Email: [email protected] Web: help.sjgames.com
Thank you!
Last updated: October 21, 2019 10:41
United States Shipping Estimates
The following are estimates only and include both shipping and handling, and the price may increase if stretch goals make an impact on total weight of the game. Final shipping will be charged through BackerKit, after the project closes. Any addons selected in BackerKit will cause an increase in the cost of shipping.
- US rewards will be shipped from within the US.
$6 Pledge = $5.00 $14 Pledge = $5.00 $22 Pledge = $5.00 $66 Pledge = $17.00 (2 shipments - 1 for book, 1 for playmats)
*These prices include both Hawaii and Alaska. ** No PO Boxes
Last updated: October 21, 2019 10:42
Canadian Shipping Estimates
The following are estimates only and include both shipping and handling, and the price may increase if stretch goals make an impact on total weight of the game. Final shipping will be charged through BackerKit, after the project closes. Any addons selected in BackerKit will cause an increase in the cost of shipping.
- Canadian rewards will be shipped from within Canada.
$6 Pledge = $15.00 $14 Pledge = $15.00 $22 Pledge = $15.00 $66 Pledge = $30.00 (2 shipments - 1 for book, 1 for playmats)
We plan to ship from within Canada. However, please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
Last updated: October 21, 2019 10:44
U.K. Shipping Estimates
The following are estimates only and include both shipping and handling, and the price may increase if stretch goals make an impact on total weight of the game. Final shipping will be charged through BackerKit, after the project closes. Any addons selected in BackerKit will cause an increase in the cost of shipping.
- UK rewards will be shipped from within the UK.
$6 Pledge = $15.00 $14 Pledge = $15.00 $22 Pledge = $15.00 $66 Pledge = $30.00 (2 shipments - 1 for book, 1 for playmats)
We plan to ship from within the United Kingdom, to address VAT and Duties taxes. However, please note that any should any taxes or customs fees be placed on your shipment, they are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
Last updated: October 21, 2019 10:47
European Shipping Updates
The following are estimates only and include both shipping and handling, and the price may increase if stretch goals make an impact on total weight of the game. Final shipping will be charged through BackerKit, after the project closes. Any addons selected in BackerKit will cause an increase in the cost of shipping.
- EU rewards will be shipped from within the UK.
$6 Pledge = $15.00 $14 Pledge = $15.00 $22 Pledge = $15.00 $66 Pledge = $30.00 (2 shipments - 1 for book, 1 for playmats)
We plan to ship from within the United Kingdom, to address VAT and Duties taxes. However, please note that any should any taxes or customs fees be placed on your shipment, they are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
- We are still unsure of how Brexit negotiations will affect shipping and their prices. We will update you if there is any impact to your pledge.
** Malta, Greece, Bulgaria, Romania, and Estonia will slightly higher fees due to increased costs to mail into these countries. The exact amounts will be available during the BackerKit phase
Last updated: October 21, 2019 10:47
Country not listed?
Unfortunately, the realities of logistics make it difficult to get products of this nature into every country across the world, while also charging the appropriate shipping costs our carriers will bill us. Due to this, countries outside of the US, Canada, and EU nations (including the UK at this time) will need to visit www.warehouse23.com to pre-order their copy of Hexagram #3 in physical print.
We apologize for the inconvenience, and we hope you understand our position.
Last updated: October 23, 2019 07:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.